User: Aaahhh! The conference room PC is acting up!
Me: I'm sorry to hear that. What's it doing?
User: You'll have to see it yourself. I can't explain it.
Me: Okay, Where are you located?
User: I'm in (different town than me).
Me: Please give me the name of the PC so I can remote into it and take a look. This information is located
on the PC itself or on the desktop background.
User: I can't give that to you now. We're in a meeting. This is the conference room, remember? Just sit tight and I'll give it to you later.
Me: Oooookay.
*Later that afternoon*
Me: Hi, did you have a chance to grab the name of the PC in your conference room?
User: No, I forgot. Let me get back to you.
*The next morning*
Me: Hi! Did you have a chance to-
User: Look, I'm really busy. I'll get back to you.
*Two days later*
Me: Hi! Did-
User: I don't have time for this. Can't you just go around the corner and look for the stupid name of the stupid computer yourself?
Me: I'm sorry, I'm not at your location.
User: Well, has anyone else complained?
Me: No, yours is the only ticket I have for your office.
User: Then it's obviously not a problem, now is it?
Me: You tell me. You opened the ticket.
User: Oh, bother. Just close it.
Me: Sorry for the inconvenience.
*I close the ticket. Under notes, I put "User resolved issue by being persnickety and unavailable."*
Be honest...are you this user?
.
