Evan has a toy airport and airplane. He loves to simulate the entire traveling experience. He checks luggage, loads the plane, and flies the passengers to the next airport, which is really just landing on the other side of the first airport.
I made him a ticket / boarding pass the other day. I stamped it with our return address stamp in order to make it official.
I told him I'd be traveling for work soon.
He asked if he could come, too. I said no.
He asked if I would have a ticket to give the airplane man. I said yes.
He ran into the other room and came back holding his ticket.
"Evan has a ticket! Evan give ticket to airplane man and ride airplane with Daddy?"
I'll be needing an extra ticket, Boss.
My precious cargo won't be in the overhead bin, he'll be with me.
When were you surprised by a child's request?
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Shaken, Not Stirred
Some users are lucky you can't reach through the phone and shake them.
This is also a sign my phone is defective and will no longer be answered.
--
User: Would you please remote into my computer and fix this issue?
Me: That's not really an issue; it's working like it should.
User: But I don't like it doing that.
Me: I understand how that can be frustrating. Would you like me to remote in and show you another way to accomplish what you're trying to do?
User: That'd be great!
Me: Ok, I'm in. So if you look at this option over here -
*User grabs control back and opens their email*
Me: Um, if you look at this -
*User grabs the mouse and fires up Pandora*
Me: If you don't mind, I can just show you -
*User starts talking to a coworker*
*I simply change a setting that will let the user do what they want to, without waiting for the user to learn it since they obviously don't care*
Me: You're all set. You just need to reboot for the change to take effect.
User: Do you mean log off and back on?
Me: No, I meant reboot.
User: What, like now?
Me: Yes, please.
User: Ok, I'll call you back.
*10 minutes later*
User: Ok, I'm back. I just logged off and back on, though. I didn't reboot. Is that ok?
*Blink, blink*
Me: No, please reboot your computer and have a great day.
*Click*
What drives you crazy?
.
This is also a sign my phone is defective and will no longer be answered.
--
User: Would you please remote into my computer and fix this issue?
Me: That's not really an issue; it's working like it should.
User: But I don't like it doing that.
Me: I understand how that can be frustrating. Would you like me to remote in and show you another way to accomplish what you're trying to do?
User: That'd be great!
Me: Ok, I'm in. So if you look at this option over here -
*User grabs control back and opens their email*
Me: Um, if you look at this -
*User grabs the mouse and fires up Pandora*
Me: If you don't mind, I can just show you -
*User starts talking to a coworker*
*I simply change a setting that will let the user do what they want to, without waiting for the user to learn it since they obviously don't care*
Me: You're all set. You just need to reboot for the change to take effect.
User: Do you mean log off and back on?
Me: No, I meant reboot.
User: What, like now?
Me: Yes, please.
User: Ok, I'll call you back.
*10 minutes later*
User: Ok, I'm back. I just logged off and back on, though. I didn't reboot. Is that ok?
*Blink, blink*
Me: No, please reboot your computer and have a great day.
*Click*
What drives you crazy?
.
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