Sometimes it's best not to explain.
Let me explain.
I got a call one time from a frantic PUD. She was very upset about the virus Symantec had just quarantined on her system.
I informed her that if Symantec had successfully quarantined the virus, she was safe for the time being and I would clean and fully scan her system when I had a chance.
This was not good enough for Ms. PUD.
"What if it phishes me before you can take a look", she asked fretfully.
"Don't worry about it. Just go about your normal day and don't go to any new or strange sites. You'll be fine for a bit."
"But what about identify theft and phishers?"
"I'll take a look in a bit. You're fine."
"I think I heard about this virus on the news! It's going to take down the Internet!"
*Sigh*
"Okay, what's the name of the virus?"
"It's a bad one!"
"What's it called?"
"The Trojan Virus!"
*Sigh*
"That's a type of virus. I'll take a look this afternoon. Just stay off the Internet for a bit. Cute puppies and Facebook will still be there when you get back."
"That's what it's called! It says right here on the Symantec scan results screen. It's called the Trojan Virus!"
*Sigh*
"Oh, right. I think I've heard of that one, too. You'll be fine. I know how to fix that one. Just click OK and then close your laptop until I get there."
"Will the Trojan Virus go phishing until then?"
"No, it can't phish with the laptop shut. It doesn't have enough space to cast a line."
.
